I cannot emphasize enough how exactly accurate this is to working in production
Having spent the last five years working in manufacturing, I do have one addendum: the fact that a member of upper management (the only people who would ever be so cataclysmically stupid as to wear a necktie around any kind of automated machinery) is even on the shop floor means that this problem has either been happening for six months, or the office worker is a new hire fresh out of business school who wants to Interface with the Team