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strakatea:

One former Cigna executive recalled how the US health insurer used to frequently face threats when claims were denied. "We'd have times when you'd deny proton laser therapy for a kid with seizures and the parent would freak out," said the former executive. Another industry executive said: "What's most disturbing is the ability of people to hide behind their keyboards and lose their humanity."ALT

It is really disturbing how people can lose their humanity and threaten you just because you *checks notes* sentenced their child to death :’(