I understand that most of your calls can be resolved by telling the dumbass on the other end to plug it in properly, or maybe turn something off and back on again. But I, an advanced dumbass, have already tried that and I’m afraid it’s worse than either of us thought going into this.
Once had an IT guy tell me the only possible explanation was a localised black hole under my desk disrupting the space time continuum, and I’ve always been obscurely proud of having an error that severe, even though it definitely wasn’t me creating localised gravitational anomalies
I once had a computer problem so weird that it was escalated through like 4 different tiers of Apple Care until I was on the phone with this incredibly earnest guy who told me [in the thickest Eastern European accent imaginable]: “Oh my God… This is so strange… Haha!! Oh my God!!! Charlie, I will tell you, I have never encountered anything like this in my seven years of working here! All my days are spent usually helping people with stupid nonsense, but Charlie, you have brought me a PUZZLE! You have brought me a GIFT! I am FASCINATED! Now, I am going to get my manager, but Charlie, I PROMISE you. I PROMISE YOU, I will be back soon. PLEASE, Charlie, stay with me, and I PROMISE I will return to you and my manager and I will take care of you. OK?” and yes thank you i did tear up
